Complaints

If the product has a defect or is not in conformity with the contract, submit a complaint. We are liable for any lack of conformity of the product with the contract that existed at the time of delivery and becomes apparent within 2 years of delivery.

How to submit a complaint

1. Write to hello@quietplugs.com: give your order number, describe the problem and tell us what you are asking for: repair, replacement, a price reduction or withdrawal from the contract. A photo of the defect helps us respond faster.
2. We will respond within 14 days of receiving the complaint.
3. If the product is needed for repair or replacement, we will tell you how to send it back.

The rules for complaints are also set out in the Terms and conditions, section 9.