Questions and answers

Which size should I choose?

You don’t have to choose. The box contains tips in four sizes: XS, S, M and L.

Can I sleep on my side in them?

Yes. Soft silicone sits in the ear canal without pressure, even when you sleep on your side.

Will I hear a conversation?

SNR 22 dB quiets the noise and keeps what matters: a conversation, a platform announcement, the doorbell.

How do I clean them?

Rinse in warm water and leave to dry. Do not use detergents, alcohol or sharp tools. Store in the case, away from dust, moisture and light.

What is in the box?

A pair of Quietplugs Q01 earplugs, tips in four sizes (XS · S · M · L), a case, instructions in Polish.

When will I get my parcel?

We ship within 24 hours on business days from the payment being credited. In Poland, delivery is free from 98 PLN; below that amount a Parcel Locker costs 12.90 PLN and a courier 14.90 PLN. We also deliver to InPost pickup points in: France, Belgium, Luxembourg, Netherlands, Italy, Portugal and Spain. Details and current promotions are on the Shipping and payment page.

Can I return the set?

Yes, within 14 days of delivery, if the packaging is unopened and sealed. You request the return using the return form. You pay for sending it back, and we refund your money within 14 days. We do not accept opened earplugs for hygiene reasons, but we will always consider a complaint about a defect. Details are on the Returns and Complaints pages.